English translation for convenience; the Korean original controls where permitted by applicable law. Read the Korean original.
1. 14-day initial-purchase refund
A user may request a refund within 14 days from the payment date of the initial purchase. If a longer period applies under applicable law, that period applies.
2. Subscription-renewal cancellation and refund procedure
- A renewing subscription may be canceled before the next billing date, and no charge will be made from the next billing cycle after cancellation.
- Submit a refund request to hyunwoo@altifigence.com.
- The request must include the payment email address, Paddle transaction identifier, product name, and reason for the request.
- As Merchant of Record (MoR), Paddle carries out payment authorization, tax handling, receipts, and refund-processing procedures.
3. Refund limitations
Refunds may be restricted, to the extent permitted by applicable law, for payments where service access or digital delivery has already begun, subscriptions where usage has occurred, or payments where misuse has been confirmed. If a user did not complete cancellation before the next billing date after a renewal payment, refund eligibility for the renewal period that has already begun is determined under Paddle procedures and applicable law.
4. Processing result
Whether the refund is approved and the processing result will be sent to the email address used for the request. The time when the refund appears depends on the processing schedule of Paddle and the card issuer or payment provider.
The controlling business-identification and contact information is available on the Korean Business Information page.