English translation for convenience; the Korean original controls where permitted by applicable law. Read the Korean original.
1. Request period
A consumer may request withdrawal or a refund within 14 days from the payment date of the initial purchase. If the service was provided differently from the displayed or advertised content, the separate standards prescribed by applicable law apply.
2. How to submit
- Email: hyunwoo@altifigence.com
- Submit a subscription-renewal cancellation by email before the next billing date.
3. Information to include with the request
- Payment email address
- Transaction identifier or receipt information
- Product name and subscription period
- Date and reason for the withdrawal request
4. Processing
The request is processed after checking the payment status, whether service use has begun, and the Paddle transaction status. If a refund is approved, it is returned to the payment method under Paddle's Merchant of Record (MoR) refund procedure.
The controlling business-identification and contact information is available on the Korean Business Information page.